Help with finances, benefits, housing and other support in the community

There are lots of people in our local community who can help families with their finances and other home circumstances. Please take a look at the details below or contact Natalie Boyne, our Pastoral and Mental Health Lead, who will be happy to help in whatever way she can.


Local Area Coordinator (LAC)

Local Area Coordinators work with individuals and families of all ages & abilities. They take time to get to know you, your family, friends, carers and your community, so they can help you to build a strong support network.

The LAC for the Clifton Ward is Anna Harrison. Anna is based in Marjorie Waite Court on a Tuesday 1-3pm and at St Joseph’s Church Hall on a Thursday 2-4pm. She is available at these venues for drop-in sessions. Anna may be able to help you get support with:

  • Taking steps to make your life better
  • Helping you access a wide range of information
  • Getting the right support from available services
  • Developing relationships & community networks
  • Getting your voice heard about the things that are important to you
  • Helping you find volunteering opportunities

Anna’s contact number is 07813 993832 and her email is

If you do not live in the Clifton ward, here is a link to information about your area’s Local Area Coordinator.


Family Wellbeing Service

The York Families Wellbeing team, in partnership with Changing Lives, provides community-based support to families within the City of York.

The service helps families struggling with any issues which may affect their housing or have a negative impact on their children’s wellbeing. They work with families whose children are aged 0-19 years old, or 0-25 years old where the child has a disability. They welcome applications from people who may have mental health needs, autism or learning disabilities in their family.

The service can help with the following:

  • Preventing homelessness
  • Debt and budgeting problems
  • Anti-social behaviour
  • Accessing the correct benefits
  • Accessing training, education and employment
  • Social isolation
  • Accessing physical/mental health support
  • Accessing support around autism or learning disabilities

They will work with each family to understand their individual needs and help them to manage their own support plans. They can also support families to access help for children, where needed.

They are open five days a week: Monday – Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4.30 pm.

If you would like to access support for your family you can self-refer by contacting Ginny Barker, team leader. Her contact details can be found below.

Phone: 07391 868741

You can learn more about the York Families Wellbeing service by following the link below.

Community Links Families Wellbeing service

Food bank

The local food bank is at St Joseph’s Church Hall and can be found using the following address.

St Joseph’s Church Hall
Sutton Way
Kingsway North
YO30 6JX

Thursdays 2-4 pm.

This is an opportunity to have a hot drink, talk with Anna Harrison, LAC or about benefits & housing as well as take food from the food bank.


As well as speaking to your Local Area Coordinator, there are some other local services that may be able to help you with any housing needs or issues you may have.

Housing Options - City of York Council

The Housing Options team provide advice if you are homeless or threatened with homelessness. They offer advice and information if you’re at risk of homelessness because you’re being asked to leave by family or friends, the break up of a relationship, domestic violence/domestic abuse, leaving the hospital with nowhere to go, or other reasons.

Below are ways to locate and/or get in touch with the City of York Housing Options team.

Housing Options
West Offices
Station Rise

Phone: 01904 554500

Mental Health Housing Housing Officer


22 The Avenue
YO30 6AS

Phone: 01904 533150

Benefit Advice & Financial Support

Raising a family can be expensive, and with increasing financial challenges many parents may find they need some extra help. City of York Council is signposting parents and carers to a wide range of local and national support as part of a new campaign to help connect families with the right financial help.

The campaign will highlight how families can get help with school uniforms and school lunches, as well as how they can get government support with the cost of childcare and access other national family benefits.

Financial support includes Child Benefit, Universal Credit which can help you with living costs whether or not your in work (and which is replacing child tax credit and tax credit for everyone) and Healthy Start, which is help to buy food and milk for pregnant women and those with children under four.

Help is also available for families with children for free school meals, holiday activities and food, school uniforms, 16-19 bursary fund, childcare places and tax-free childcare help.

More information and links:

Help is here for families – City of York Council =

Find out what you’re entitled to: Benefits calculators =

Get advice and help applying: Benefits Advice =

Get top tips on cutting costs: Live Well York Talk Money =


Please also find below a number of other links to national & local services that may be able to support you with benefits & finances:

Citizen’s Advice Bureau

They offer free, confidential and impartial advice on issues including debt, welfare benefits, employment, housing and discrimination. They can also offer practical support such as completing complex benefits application forms, helping you to appeal decisions, writing letters or negotiating with third parties such as landlords or creditors.

Below are ways to locate and/or get in touch with the Citizen’s Advice Bureau.

Citizen’s Advice Bureau
West Offices
Station Rise

Phone: 0808 278 7895


City of York Council Benefits Advice

With the City of York Council Benefits Advice service, you can apply for a range of welfare benefits if you’re on a low income, struggling to pay your bills or having other financial difficulties.

Below are ways to locate and/or get in touch with the City of York Council Benefits Advice.

Phone: 01904 552044


National Debtline

National Debtline is a debt advice charity run by the Money Advice Trust. They are a free and confidential debt advice service for people in England, Wales and Scotland. They have helped millions of people deal with their debts.

York Financial Assistance Scheme

York Financial Assistance Scheme (YFAS) provides help to York residents who are facing financial difficulties or emergency situations.

YFAS offers two types of assistance:

  1. Emergency assistance – for a disaster or crisis
  2. Community assistance – to help with exceptional pressures or financial difficulties

YFAS can provide goods, services, gas and electricity top-ups, and supermarket vouchers. Visit the YFAS website to learn more.

Community Furniture Store

Community Furniture Store is a charity with three main goals:

  1. The provision of affordable, or free, furniture, household appliances and IT equipment.
  2. Preservation of the environment through reuse.
  3. Offering volunteering/work opportunities to the long-term unemployed or disadvantaged.

We work closely with the City of York Council to deliver the City’s Financial Assistance Scheme, ensuring that those most in need can create a comfortable new home when they’re housed by the local authority.


Turn2us offer support to those of us facing financial shocks and together we challenge the systems and perceptions that cause financial insecurity.

Alcohol & Substance Abuse Support


Alcoholics Anonymous

Alcoholics Anonymous (AA) is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help. In the simplest form, the AA program operates when a recovered alcoholic passes along the story of his or her own problem drinking, describes the sobriety he or she has found in AA, and invites the newcomer to join the informal Fellowship.

Reach out to AA today using the following contact information.

Phone: 0800 9177 650

Talk to Frank

Frank is a national anti-drug advisory service jointly established by the Department of Health and the Home Office in 2003. It is intended to reduce the use of both legal and illegal drugs by educating teenagers and adolescents about the potential effects of drugs. It has run many media campaigns on television, radio and the internet.

You can contact Frank for friendly, confidential advice using the following contact information.

Phone: 0300 123 6600

Bereavement Support


Cruse Bereavement

Cruse Bereavement’s mission is to support people through one of the most painful times in life – with bereavement support, information and campaigning.

Please contact Cruse Bereavement using the following contact information.

Phone: 0844 477 9400


The Bereavement Trust


Please contact The Bereavement Trust using the following contact information.

Phone: 0800 435 455

Domestic Abuse



IDAS is the largest specialist charity in the North supporting people affected by domestic abuse and sexual violence. They deliver high-quality services that help protect victims and survivors whatever choice they make about their future. They also work to transform the systems that can directly or indirectly harm survivors.

You can contact IDAS using the following contact information.

Phone: 03000 110 110

Respect Phoneline

The Respect Phoneline service provides help for domestic violence victims and perpetrators.

Please contact Respect Phoneline using the following contact information.

Phone: 0808 802 4040



Survive offers specialist counselling and support work to all adults across North Yorkshire who have experienced sexual trauma. The team at Survive knows the devastating impact sexual violence can have on a person, their relationships and their ability to reach their potential.

Please contact IDAS using the following contact information.

Phone: 01904 638813

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