The Housing Options team provide advice if you are homeless or threatened with homelessness. They offer advice and information if you’re at risk of homelessness because you’re being asked to leave by family or friends, the break up of a relationship, domestic violence/domestic abuse, leaving the hospital with nowhere to go, or other reasons.

Below are ways to locate and/or get in touch with the City of York Housing Options team.

Housing Options
West Offices
Station Rise
York
YO1 6GA

Phone: 01904 554500
Email: housing.options@york.gov.uk

22 The Avenue
Clifton
York
YO30 6AS

Phone: 01904 533150

They offer free, confidential and impartial advice on issues including debt, welfare benefits, employment, housing and discrimination. They can also offer practical support such as completing complex benefits application forms, helping you to appeal decisions, writing letters or negotiating with third parties such as landlords or creditors.

Below are ways to locate and/or get in touch with the Citizen’s Advice Bureau.

Citizen’s Advice Bureau
West Offices
Station Rise
York
YO1 6GA

Phone: 0808 278 7895

With the City of York Council Benefits Advice service, you can apply for a range of welfare benefits if you’re on a low income, struggling to pay your bills or having other financial difficulties.

Below are ways to locate and/or get in touch with the City of York Council Benefits Advice.

Phone: 01904 552044

Email: incomeservices@york.gov.uk

National Debtline is a debt advice charity run by the Money Advice Trust. They are a free and confidential debt advice service for people in England, Wales and Scotland. They have helped millions of people deal with their debts.

York Financial Assistance Scheme (YFAS) provides help to York residents who are facing financial difficulties or emergency situations.

YFAS offers two types of assistance:

1. Emergency assistance – for a disaster or crisis
2. Community assistance – to help with exceptional pressures or financial difficulties

YFAS can provide goods, services, gas and electricity top-ups, and supermarket vouchers. Visit the YFAS website to learn more.

Community Furniture Store is a charity with three main goals:

1. The provision of affordable, or free, furniture, household appliances and IT equipment.
2. Preservation of the environment through reuse.
3. Offering volunteering/work opportunities to the long-term unemployed or disadvantaged.

We work closely with the City of York Council to deliver the City’s Financial Assistance Scheme, ensuring that those most in need can create a comfortable new home when they’re housed by the local authority.

Turn2us offer support to those of us facing financial shocks and together we challenge the systems and perceptions that cause financial insecurity.

Alcoholics Anonymous (AA) is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help. In the simplest form, the AA program operates when a recovered alcoholic passes along the story of his or her own problem drinking, describes the sobriety he or she has found in AA, and invites the newcomer to join the informal Fellowship.

Reach out to AA today using the following contact information.

Phone: 0800 9177 650

Frank is a national anti-drug advisory service jointly established by the Department of Health and the Home Office in 2003. It is intended to reduce the use of both legal and illegal drugs by educating teenagers and adolescents about the potential effects of drugs. It has run many media campaigns on television, radio and the internet.

You can contact Frank for friendly, confidential advice using the following contact information.

Phone: 0300 123 6600

Cruse Bereavement’s mission is to support people through one of the most painful times in life – with bereavement support, information and campaigning.

Please contact Cruse Bereavement using the following contact information.

Phone: 0844 477 9400

Email: helpline@cruse.org.uk

Please contact The Bereavement Trust using the following contact information.

Phone: 0800 435 455

IDAS is the largest specialist charity in the North supporting people affected by domestic abuse and sexual violence. They deliver high-quality services that help protect victims and survivors whatever choice they make about their future. They also work to transform the systems that can directly or indirectly harm survivors.

You can contact IDAS using the following contact information.

Phone: 03000 110 110

The Respect Phoneline service provides help for domestic violence victims and perpetrators.

Please contact Respect Phoneline using the following contact information.

Phone: 0808 802 4040

Email: info@respectphoneline.org.uk

Survive offers specialist counselling and support work to all adults across North Yorkshire who have experienced sexual trauma. The team at Survive knows the devastating impact sexual violence can have on a person, their relationships and their ability to reach their potential.

Please contact IDAS using the following contact information.

Phone: 01904 638813