York Multi-Agency Safeguarding Hub (MASH) provides professionals and members of the public with advice, information and support about services for children and young people who are vulnerable and at risk. The service aims to help practitioners to deliver the right help to the right children and young people at the right time and support practitioners to work in an integrated way with children, young people and their families.

The MASH is a multi-agency team made up of representatives from a range of services, including Social Care, Early Help, Police and Health Professionals and is a single point of contact for all concerns about children. This partnership approach will make it easier to get children, young people and families to get the right level of support as quickly as possible.

Anyone with concerns about a child, or their family, including their own, can contact the MASH team on 01904 551900 or by emailing MASH@york.gov.uk. Outside office hours, at weekends and on public holidays the emergency duty team can be contacted on 01609 780780.

If you’re a member of the public who wants to speak to someone about your own family or a family you know, you can contact the MASH using these contact details.

When contacting the MASH via telephone, you’ll be offered several options depending on your request:

• if you know the name of the person you would like to speak to, press 1
• if you’re calling regarding a family you know, is open to a social worker or child and family support practitioner, press 2
• if you’re calling regarding an early help referral, press 4
• if you’re calling regarding urgent child safeguarding concerns, press 5

More information about the MASH team can be found by clicking here .